Terms and Conditions
These are the standard terms and conditions for Services we provide and apply to all contracts and all work undertaken by “Mahfuz Ninja” for its clients.
Our Fees and Deposits
For services that we offer on monthly subscription basis, you have to pay first month’s payment in advance. We provide bi-weekly report that showcases work being done for your project and invoice is generated on 30 days interval. If you join on Jan 15 your next billing date will be on Feb 15. You can cancel a subscription any time. Just leave us a message with your details from contact page.
For fixed price contracts, a 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the project work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the “approval of work” and “rejected work” clauses. We reserve the right not to commence any work until the deposit has been paid in full. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.
We use third party payment processors to process the transactions between you (the customer) and us (the service provider). Payoneer and Stripe are the companies that currently processes payments for us. Both of these companies are PCI complaint, USA based and processing payments for more than a decade.
In your credit card statement the transaction might appear with the payment processor name i.e.: Payoneer/Stripe in prefix or suffix. along with the business name Mahfuz Ninja, Inc. or KM MAHFUZ UL ISLAM
Supply of Materials
You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.
We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of $50.00 per hour.
Project Delay and Client’s Liability
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.
Search Engine Optimization
We do not guarantee any specific position in search engine results for your website. We execute the processes required to rank better on SERPs according to current best practice. These includes but not limited to keyword research, copy-writing, on-page optimization, link building etc. We only adopt white hat SEO processes/tactics to improve you ranking on major search engines for your target keywords.
We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.
To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of “Mahfuz Ninja” under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.
Intellectual Property Rights
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us to include in your website or web applications.
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.
Once you have paid us in full for our work we grant you a license to use the website and its related software and contents for the life of the website.
You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.
Ownership of Domain Name and Web Hosting
We will supply to you account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.
Cross Browser Compatibility
By using current versions of well supported content management systems such as “WordPress”, we endeavor to ensure that the web sites we create are compatible with all current modern web browsers such as the most recent versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari. Third party extensions, where used, may not have the same level of support for all browsers. Where appropriate we will substitute alternative extensions or implement other solutions, on a best effort basis, where any incompatibilities are found.
You are responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify “Mahfuz Ninja” and its subcontractors from any claim, penalty, tax, tariff loss or damage arising from your or your clients’ use of Internet electronic commerce.